App: Figma, Miro
Problem statement: To show transparency and allow users to track their submission progress status.
In previous design version, users are unable to see where their application progress status. They are only able to see the end results, whether the application is a success or error.
After understanding the users' pain point. The requirement designer receive from product owner is to show transparency on the progress status. So here, we have decided to add in 4 critical points happening to the submission.
This is the biggest revamp happened in the squad. While it looks simple, however the are more than 10 scenarios that we can to take into consideration while designing and developing.
Due to policy, I was not able to share more on the process and user flow.
During the feedback interview with users', they are happy and satisfied, they can track their application statuses and what is the next step. If error occurs, the system will then informed the user what are the actions needed to be done. Having this revamp also benefits the system support people as they are now receive less amount of application statuses to check, if user request.
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